Frequently Asked Questions

How do I apply?

  1. Begin by exploring our diverse listings of available properties directly on our website. Discover the perfect space that meets your needs and desires.
  2. Interested in a closer look? You can easily arrange a property tour by contacting our friendly team or using the convenient scheduling feature through ShowMojo.com. Viewing the property is optional, and you’re welcome to proceed directly to the application if you prefer.
  3. Ready to move forward? Complete our straightforward online application process and submit any necessary documents through our secure application portal. It’s fast, easy, and can be done anytime, anywhere.
  4. Once your application is submitted, sit back and relax. Our dedicated team at Millan Enterprises will process your application efficiently. Expect a call from us within 1-3 business days to discuss the outcome and the exciting next steps.

If I am renting with other people, should we prepare an application packet for each person?

Millan Enterprises strives to provide a smooth and straightforward application process for everyone involved. If you plan to rent with others, each individual aged 18 and above must complete their own application and submit a $50 non-refundable application fee. We also take into consideration income from all parties that are above 18 years old and will be residing at the property. (Note: Co-signers/Guarantors will need to qualify on their own based on the guidelines stated)

If I own my own business – how do I prove verification of income?

For our self-employed applicants, please submit your last 90 days of bank statements or the previous year’s tax return as proof of income.

How do you screen tenants?

At Millan Enterprises, we use a 3-step process when screening tenants. This includes:

  1. Criminal Background Check: We conduct a criminal background check on all applicants. (Note: Having a felony on your record from any state or any time will NOT automatically disqualify your application.) 
  2. Rental History: We’ll speak with past landlords to verify your rental track record.
  3. Credit Check: We use AmRent to screen credit. Certain factors might affect the application outcome but aren’t automatic deal-breakers. Please see those below:
    1. Negative credit score or lack of credit history
    2. Income: If your total rent payment per month plus other revolving monthly payments are more than your net monthly income
    3. Bankruptcies, Evictions, Judgements: Must show proof that you have satisfied this debt
    4. Any landlord collection: Must show proof that you’ve satisfied this debt
    5. Any other overdue debts to lenders

What utilities do I need to set up for my rental?

When moving into your new home, managing utility setups is straightforward and essential. Here’s what you need to know:

  • Lessee’s Responsibility: You are responsible for arranging and funding all necessary utilities for your rental property, such as water, electricity, gas, and internet services, unless specified otherwise by Millan Enterprises.
  • Activation Deadline: Ensure all utility accounts are transferred to your name by no later than the lease start date to avoid any disruptions in service.
  • Utility Inclusion: It’s important to note that utility coverage may vary by property. We recommend reviewing your Lease Agreement for specific details regarding which utilities, if any, are included in your lease.

For assistance or more information on setting up utilities, please don’t hesitate to contact our office. We’re here to help make your transition as smooth as possible.

Do you have a pet policy?

We’re thrilled to announce a fantastic update to our policies! We are now officially allowing pets in all our single-family homes! We also allow pets at both our Autumn Ridge Apartment Community and Valley View Apartments.

We understand that pets are cherished family members, and we believe that everyone deserves the joy and companionship they bring. That’s why we knew it was time to update our pet policy to better serve our valued residents. By allowing pets in our properties, we hope to create a more inclusive and fulfilling living experience for you and your beloved companions.

Please note that certain guidelines and reasonable pet restrictions will apply to ensure the well-being and comfort of all residents. We do have a pet fee, a limit on the number of pets, a limit on pet weight, and breed restrictions. Our team is more than happy to provide you with detailed information on our pet policy and answer any questions you may have.

Contact our friendly team today, and let us help you find the perfect pet-friendly home!

Do I have to do my own repairs and maintenance? 

Please refer to the Lease Agreement for all information about repairs and maintenance. You can also check out more maintenance information here.

What is “normal wear and tear”?

Normal wear and tear occurs naturally over time. 

It is agreed that all dirt, holes, tears, burns, and stains of any size or amount in the carpets, blinds, walls, fixtures, and/or any other part of the premises do not constitute reasonable wear and tear.

I am active duty in the United States Armed Forces – what happens if I receive PCS (Permanent Change of Station) or Deployment orders? 

If the lessee is, or becomes, a member of the United States Armed Forces on active duty, and the lessee receives PCS or Deployment orders for a period of ninety (90) days or more, the lessee may terminate the lease upon giving thirty (30) days written notice to Millan Enterprises. The lessee shall also provide to Millan Enterprises a copy of the official orders reflecting the change which warrants termination under the Lease Agreement.

What happens if I want to break my lease?

At Millan Enterprises, we understand that life’s circumstances can change unexpectedly, leading to situations where you might need to consider terminating your lease early. We aim to support our tenants through these transitions with clear and fair options for lease termination. To explore this option or for more detailed information regarding the buyout process, fees involved, and any specific terms, we encourage tenants to directly contact our office. Our team is here to provide guidance and support, ensuring you have all the necessary information to make the best decision for your situation.

What if I want to buy a home?

At Millan Enterprises, we not only provide exceptional rental services but also pave the way for your future homeownership dreams. Understanding the desire to transition from renting to owning, we offer dedicated assistance in finding the perfect home that matches your aspirations and budget.

Expert Real Estate Team: Our in-house real estate specialists, including Rylan Kean, REALTORⓇ, and Brett Jackson, REALTORⓇ, bring a wealth of knowledge and expertise to the table. Associated with Byers and Harvey, they possess the local market insights necessary to guide you smoothly through the home-buying process.

Personalized Home Buying Experience: We believe every home-buying journey is unique. Whether you’re looking for your first home, upgrading, or finding an investment property, our team is committed to understanding your specific needs. By combining personalized service with our extensive property listings, we ensure that your path to homeownership is as seamless and fulfilling as possible.

To start your home-buying adventure with Millan Enterprises, please contact our office. Our team is enthusiastic about helping you transition from our valued tenant to a proud homeowner, offering guidance at every step of the way.